Premier Medical: Setting the Bar for Excellence in Patient Care

Mobile, Alabama – October 24, 2023 – QM2 Solutions proudly announces that renowned Eye, Ear, Nose, and Throat practice, Premier Medical Group, based in Mobile, Alabama, with additional offices along the Alabama and Mississippi Gulf has…

Passive Promoters and Practice Management

This week I worked with a large group of physicians on their patient experience and online reputation. In this engagement, I dug a little deeper and did some work on concepts of customer service and…

E-visit Case Study with ENT Hearing Associates of Florida

On April 6, ENT Hearing Associates of Florida, the audiology department of ENT & Allergy Associates of Florida, contracted with QM2 Solutions with an urgent need to communicate & provide a direct-to-provider, contactless, care delivery…

A Sensible Outcome Measure for Busy Audiologists

Check out this article co-authored by Brian Taylor and James Benson. Over the past several decades, research audiologists have created and validated an abundance of self-reports that measure a variety of patient-related outcomes, including hearing…

SEngage®: Experience Engagement

Patient experience scores and your practice’s online reputation directly impact the bottom line of your practice. Google is likely your largest single referral source. Seventy-seven percent (77%) of patients complete an online search prior to…

Patient Experience: A Case Study

Clinic Profile

A five (5) doctor practice, with four mid-level providers, practices in a metro area of a Midwestern city. They are generally happy with their group, and report feeling good about the quality of…

Maximizing Revenue through Reputation Management: A SEngage® Case Study

SEngage® express experience interviews are sent automatically to all new patients 2 weeks after their initial visit. Within four months, the practice has generated over 500 responses of which 88% give their physician a "top…